Returns & Freight

Returns Policy   

Windsor Wholesale complies with the Australian Consumer Law (ACL) guidelines regarding product returns, replacement and refunds. Please note:

  1. All claims must be made within 12 months of purchase and accompanied by an invoice showing proof of purchase from Windsor Wholesale.
  2. The Customer is responsible for returning the product if it can be posted or easily returned.
  3. In the case of defective items, a replacement item will be given where stock permits.
  4. When a replacement cannot be supplied and/or a major problem with the product is identified we will provide a full refund. 
  5. Account Customers with Credit Terms will have a credit applied to their account.
  6. Account Customers paying by Credit Card will have the credit applied against any outstanding balance.
    • If no balance owing, then the credit can either be placed against the account for later use or refunded to the same Credit Card used in the initial transaction. 
    • Credit given to customers with a Cash trading account paying by Credit Card will be taken up against any outstanding balance. If no balance owing then the credit will be refunded to the same Credit Card used in the initial transaction.
    • Credit card details will need to be supplied by the card holder if not held on file. 

Windsor Wholesale offers credit returns where the product:

  • Has been damaged in transit and is not of merchantable quality. 
  • Is supplied incorrectly.
  • Has been supplied within 90 days of expiration date.
  • Has encountered a major failure and is not suitable for the purpose it was sold for.
  • Is accompanied by a completed Goods Returns Notice (GRN). These are available from your Account Manager. For speedy processing of credits, ensure original invoice numbers are supplied for each item.

Credits will NOT be given where:

  • The product was NOT purchased from Windsor Wholesale.
  • The invoice relating to the credit is MORE than 12 months old.
  • The Customer account is OUTSIDE trading terms.

Credit Requests can be made by selecting  "Request a Credit" under Customer Service on the bottom of the home page.

 Email us - info@windsorwholesale.com.au

 

Freight

The freight charge shown on the website is a "Per Carton" price delivered to you.
The number of cartons can only be determined once the order is picked.

Australia wide shipping.

All shipments are consigned and manifested daily and web tracking is available within 2 hours of dispatch from our warehouse. As a Customer, you are assigned a designated freight company based on your location. All shipment details are emailed out nightly to enable easy tracking of consignments.

  • For delivery within Australia, allow 3 working days
  • Delivery times to remote areas can be longer.
  • Your order will be delivered to you securely packaged.
  • The senders address shown on your package will be Windsor Wholesale Pty Ltd.

New Zealand Shipping.

Windsor Wholesale can ship to New Zealand via DHL Express.
It is the Customer's responsibility to ensure all legal compliance has been met in the destination country.